PAC Codes

Get your PAC Code NOW and Switch to TalkTalk Mobile


Switching to TalkTalk Mobile

If you want to switch to TalkTalk Mobile and keep your current mobile telephone number you will need a PAC code (porting authorisation code) from your current mobile telephone network operator. This will allow you to transfer (port) your existing mobile phone number to TalkTalk Mobile .

Getting your PAC Code is simple and quick.

We have full instructions for obtaining your PAC Code. You can use our handy tool to get full instructions for obtaining your PAC Code and using it to switch to TalkTalk Mobile .

In July 2019, Ofcom introduced Text-to-Switch to enable mobile phone customers to retrieve their PAC code without having to speak to their current network provider. This allows the customer to send a text messgae to retrieve their PAC code. For detailed instructions, see the Text-to-Switch website.

Why Switch to TalkTalk Mobile ?

Switching to TalkTalk Mobile is likely to save you money!

TalkTalk Mobile no longer offers mobile phone services. Instead, they have partnered with O2 to offer great value O2 packages at a discounted rate for TalkTalk customers.

As mobile phone technology improves and becomes cheaper, and with increased competition among the mobile phone network operators, the result is cheaper mobile phone tariffs. If you want to move from your current mobile phone network to TalkTalk Mobile you will be able to keep your mobile phone number - you will need a PAC Code.

Take advantage of the latest TalkTalk Mobile mobile phone tariffs and take advantage of the fact that you can keep your existing mobile phone number, saving you money, time and effort updating contacts with a new number.

We know your mobile phone number is important to you. So take it with you when you switch to TalkTalk Mobile .

How to Transfer your Mobile Phone Number to TalkTalk Mobile

Transferring your mobile phone number to TalkTalk Mobile is now even easier thanks to the new Ofcom rule Text-to-Switch. You still need a PAC Code, however, you can get your PAC Code by sending a free text message to your current provider. Simply use our handy PAC Code tool for a simple step-by-step guide to sending your text (which is free), receiving your PAC Code and transferring your number to a new mobile phone provider.

You no longer need to speak with your current provider's customer services (or retention team) - unless of course you want to - if you think they will offer you a deal that you cannot refuse to stay with them!

Latest News and Offers from TalkTalk Mobile

TalkTalk service at bottom of Ofcom poll for third y

From BBC Technology News:

TalkTalk has failed to improve its standing on customer complaints in Ofcom's annual survey - the broadband provider has come bottom of the table for the third year running.
In 2017 it shared the honour with Virgin Media, but in 2018 and 2019 the prize was all TalkTalk's.
Its customers were most likely to be unhappy with the outcome of complaints.

A spokeswoman for TalkTalk said the data showed an "improving trend" on the number of complaints.
The Ofcom report notes that the handling of customer complaints could be improved "across the industry", with only half of those who make a complaint to any provider ending up happy with the result.

The top two reasons for complaining were poor or unreliable connectivity, and issues with broadband speed.
However, the total number of complaints to Ofcom about broadband services fell by 23%. The survey also found:
Customers have to wait an average of one minute 37 seconds for calls to be answered by customer service agents
TalkTalk call waiting times were the shortest (33 seconds) and Plusnet the longest (six minutes 47 seconds)
One company stood out with a sharp rise in complaints. Plusnet's share more than doubled in the last quarter of 2018.
The telecoms regulator notes that, at the time, the firm had experienced problems with a new billing system.